If the death occurred at a hospital, nursing home or residence and you require the immediate transfer of your loved one into our care, please phone us now at (231) 733-5200 and we will arrange for our care team to come. (24 hours a day). We will reach out to the family the next business day between 9 a.m. – 5 p.m. to arrange for gathering the information necessary for completion of the death certificate and cremation authorization. If death occurred over the weekend or a holiday, we will contact you the first business day.
Important! If death was NOT under hospice care and happened unexpectedly at home, please call 911 immediately. They will guide you through the process.
The Phoenix Crematory Services staff is here to help walk you through the different cremation options you have.
Again, thank you for letting us serve you. Take comfort in knowing that we are here to care for not only your departed loved one, but you and your entire family.
Phoenix Crematory Services is not a licensed funeral home. Phoenix Crematory Services contracts with Clock Funeral Home, Inc. Company a licensed funeral home, for all professional services legally required by Michigan Law to facilitate an immediate cremation. In the interim, Phoenix is responsible for providing a safe and secure building to refrigerate and store remains of the deceased until the necessary legal documents and permits are signed and issued for cremation to take place.
I just want to thank you for everything you have done to make this horrible injustice done to our family a little bit more tolerable. From the moment you guys stepped in, you did not leave our side and walked us through every step of the way. The countless phone calls and visits to my Uncle will never be forgotten. God bless you both for standing up and taking care of us.
- Jennie L.
So I just wanted to tell people they were so helpful and professional, kind and these people were wonderful we needed nothing. They took care of everything and set up a payment plan my sister and his father could manage.
End-of-life planning is a difficult subject to talk about—between facing mortality (either your parents or your own) to discussing the ever-confusing subject of Medicare, there’s nothing fun about facing death and the issues that come with it.